Refund & Cancellation Policy

Last updated: January 2025

1. Cancellation by Customer

Customers may cancel a booking subject to the vendor's cancellation policy, which is displayed on the vendor's profile and during the booking process. Our escrow system ensures fair treatment for both parties.

Cancellation Timeline

If you cancel more than 7 days before the event date, you will receive a full refund minus the platform fee. If you cancel between 2-7 days before the event, 50% of the booking amount will be refunded. Cancellations within 48 hours of the event are non-refundable unless the vendor agrees otherwise.

2. Cancellation by Vendor

If a vendor cancels a confirmed booking, you will receive a full refund including all platform fees. We will also help you find an alternative vendor for your event date.

3. Refund Processing

Refunds are processed within 5-7 business days after approval. The refund will be credited to the original payment method used during booking. Razorpay payment gateway charges, if any, may be non-refundable.

4. Dispute Resolution

If you are unsatisfied with a vendor's service, please contact us within 48 hours of the event completion. Our dispute resolution team will review the case and mediate a fair resolution. We may offer partial or full refunds based on the severity of the issue.

5. Platform Fee

The platform fee (10% of the booking amount) is partially refundable if cancellation occurs within the eligible period as described above. GST on the platform fee is subject to the same refund terms.

6. Contact for Refunds

For refund-related inquiries, please contact our support team at support@gettogether.in or call us at +91 99999 99999. Please have your booking ID ready for faster assistance.